The sad story of a chef killed over a meal raises an important issue for small business owners: How should you deal with disgruntled customers? Or more to the point, how should you not deal with them?
Japanese chef Miki Nozawa died from injuries that resulted from a fight with two customers in Germany who apparently thought their meal was poorly prepared, UPI reports. No one has yet been arrested.
As a business owner, dealing effectively with unsatisfied customers – unpleasant as it may be – is a crucial and necessary part of keeping your business afloat. It can also help fend off potential lawsuits.
Here are some tips you may want to consider:
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Related Resources:
- Chef Allegedly Killed Over Meal Diners Thought Was Poorly Prepared, Reports Say (The Huffington Post)
- How Are Slander and Libel Different (FindLaw’s Injured)
- How To Avoid Being Defamed By Your Customers (FindLaw’s Free Enterprise)
- Corporations: Persons Without Personal Privacy Rights (FindLaw’s Decided)
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