When consumers have a gripe with a business, such Texas-based Bitcoin “mining” computer maker CoinTerra, they often turn to the Better Business Bureau (BBB).
As Austin’s KXAN-TV explains, the BBB catalogs customer complaints – in this case, that the company’s computers allegedly failed to perform as advertised and that promised refunds haven’t appeared. The BBB then contacts the company.
But business owners may be wondering: What exactly happens when a customer makes a complaint to the BBB? And what’s the worst that can happen if you don’t respond to a BBB complaint?
The BBB’s Complaint Process
Accoring to the BBB’s website, consumers can file complaints either online or over the phone.
Once a complaint is opened, the BBB contacts the business within five business days from the date the complaint was filed. The business then has 30 days to respond.
What Happens If You Don’t Respond?
Unlike state consumer protection agencies, the BBB is not government-sanctioned and has no ability to compel businesses to pay fines or other penalties. However, failure to respond to a complaint submitted to the BBB can still have consequences.
Both the complaint, and your failure to respond to it, will be documented on the BBB’s website for anyone looking up your business’ complaint record. Businesses that are BBB accredited may have that status revoked.
Follow FindLaw for Consumers on Google+.
Related Resources:
- Top Small Business Scams Revealed by FTC, BBB (FindLaw’s Free Enterprise)
- Making a Business Apology: 3 Legal Tips (FindLaw’s Free Enterprise)
- ‘One Ring’ Cell Phone Scam Rings Up Unwanted Charges, BBB Warns (FindLaw’s Common Law)
- Ask a Question About Running a Business in Our Community Forum (FindLaw Answers)
You Don’t Have To Solve This on Your Own – Get a Lawyer’s Help
Civil Rights
Block on Trump’s Asylum Ban Upheld by Supreme Court
Criminal
Judges Can Release Secret Grand Jury Records
Politicians Can’t Block Voters on Facebook, Court Rules
